Refund policy

Refund Policy

Final Sale - Please note that all holiday items, sale items, candy, Jellycat products, needohs/ squishies, fidgets and plush toys are final sale and cannot be returned or exchanged.

In-Store Return Policy: Exchange or Gift Card only

Pre-sale + Cancellations- Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Pre-orders
When you purchase a pre-order, you are buying a soon-to-be-available product not yet in inventory. We will collect payment at checkout. 
You can cancel a  paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial return.

Online Return Policy:
Thank you for visiting Einstein’s Attic. We’re sorry it didn’t work out this time, but we’re happy to assist! Please note that all holiday items, sale items, candy, Jellycat products, and plush toys are final sale and cannot be returned.

We want you to love your purchase! If you’re not completely satisfied, you may return most merchandise, provided the items are in their original, unopened packaging. Please be aware that not all staff members are authorized to process returns, but a member of our team will follow up with a confirmation email and complete your exchange or issue a store credit in the form of a digital gift card.

Return Address:
Einstein’s Attic
79 Main Street
Northport, NY 11768

Please be sure to include your order number and email address for reference.

Fine Print:

•  Once the items are received in new, unused condition with all original tags, we will process your return in-store immediately, or a team member will send a confirmation email.

•  Shipping costs and the condition of returned items are the customer’s responsibility.

• We cannot process returns for items damaged during shipping. It is the customer’s responsibility to initiate a claim with the carrier.